FAQ's

We offer a 100% satisfaction guarantee on all purchases & a 12 month frame warranty. Simply notify us within 7 days of receipt and return your glasses to us within 30 days of the shipped date to take advantage of this unique no quibble money-back guarantee. A full 12 months from the dispatch date we will also repair or replace any frames that may develop a manufacturing fault. Read more about our exchanges and returns here.

The time it takes to make your glasses depends on the frame and lenses you choose. You can check our estimated dispatch times here. Once everything's in stock, we usually assemble, check, and ship your order the same day. Keep an eye on your email for updates, we'll keep you in the loop every step of the way.

Every frame includes key measurements like lens width and bridge size. Compare them with your current pair, or use our fit guide for help. Want to try before you buy? Use our Home Trial, all backed by our 100% satisfaction guarantee.

Our glasses might be cheap in price, but never in quality. Every pair goes through a thorough 15-step quality check to make sure they're comfy, durable, and crystal clear.

Absolutely! Reglazing glasses is a simple, affordable way to keep the frames you love. Just send us your current pair, and we'll fit them with brand-new prescription lenses. Our reglaze glasses service is quick, easy, and an eco-friendly alternative.

Occupational lenses are tailored for close-up and intermediate tasks, like using a computer or reading. Unlike varifocal lenses, they prioritise the areas you use most at work, offering clearer, more comfortable vision across your desk without needing to switch glasses.

Yes, we offer a wide range of prescription sunglasses, in both designer and everyday styles. You can choose from different lens options, including polarised lenses, which help reduce glare, perfect for driving or spending time outdoors.

We offer a wide range of varifocal lenses, from standard to elite, all at dramatically lower prices without compromising on quality. Our proprietary measuring process ensures the perfect fit for your varifocal glasses from the comfort of your home. We also provide specialist varifocals from top suppliers like Zeiss and Essilor. If you can't find a specific lens, our experts are here to help. As always, our varifocals are covered by our 100% satisfaction guarantee!

You don't need to be an expert to get the perfect pair. All you need is your up-to-date prescription, a frame that suits your style, and the right lenses for your daily life. Not sure where to start? Our Buying Guide takes the guesswork out of the process. From finding the right fit to understanding lens coatings, we'll walk you through every step so you can order with total confidence.