Privacy Policy
Your trust matters. This policy explains what we collect, why we collect it, and how we keep it safe.
Last updated: 1 January 2025
Who we are
Spex4Less Ltd is a UK-based eyewear retailer. We are the data controller for the personal information you share with us when you browse, order or contact us.
What we collect
- ✓Contact details: name, email address, phone number and delivery address
- ✓Order details: the products you buy and your order history
- ✓Prescription data: the prescription values you enter or upload so we can glaze your lenses
- ✓Payment details: processed securely by our payment providers, never stored on our servers
- ✓Technical data: device and browsing information used to keep the site secure and improve it
How we use your data
- ✓To fulfil and deliver your orders, including glazing your prescription lenses
- ✓To send order updates, delivery tracking and aftercare messages
- ✓To provide customer support and handle returns
- ✓To comply with our legal and regulatory obligations as a healthcare supplier
- ✓With your consent, to send occasional offers (you can opt out any time)
Prescription data is special
Your prescription is health data and we treat it with extra care. It is stored encrypted, accessible only to our dispensing opticians and lab team, and never shared with third parties. You can ask us to delete it at any time.
Your rights
- ✓Access: request a copy of the data we hold about you
- ✓Rectification: ask us to correct inaccurate details
- ✓Erasure: ask us to delete your data
- ✓Restriction and objection: limit how we use your data
- ✓Portability: receive your data in a machine-readable format
Contact us
For any privacy question or request, email privacy@spex4less.com or write to Spex4Less, Unit 4 Lab Road, Birmingham B1 1AA. We respond within 30 days.